Koala Customer Service – Contact Center & Customer Service Interaction Management Solutions

Your call is in good hands. We have a team of professional, upbeat, friendly customer service experts ready to give you the best service possible.

Are you looking for skilled customer service talent? People who have the magic touch when it comes to the most impossible-to-solve customer complaints. And people who stick around for a long time. If so, you landed in the right spot — and we can’t wait to help.

Experience - With more than 10 years experience we are the industry leading call center experts
Professional - Professional service in a personal manner and by a team with a strong work ethic
Courteous - Our customer service reps will leave you with a lasting impression
Native English, Spanish, and French Speakers - Our agents make good impressions for your brand

Our Services and Solutions

Koala Customer Service handles a myriad of different customer service relationships, including everything from answering basic service questions, interesting your customers in new products and services, helping them with their bill payments and most importantly, retaining them as your loyal customers. Every time, we engage and deliver.

Inbound Customer Service

Our goal is to enhance lifetime customer value, providing support that is a reflection of your brand promise, even in high-pressure, complex customer service scenarios.

Outbound Sales

Our team helps you increase your sales, generate leads, test unknown markets, and develop good customer relationships to make your business a success.

Customer Retention

Our agents are dedicated to executing your brand promise with every interaction, nurturing the lifetime relationship of your most loyal customers.

1 M+

CUSTOMER INTERACTIONS

1 %

CUSTOMER SATISFACTION

1 %

FIRST CALL RESOLUTION

1 %

SERVICE TO SALES CONVERSION

Customers want to be heard. We help you listen!

Hear from our clients!

“Koala Customer Service delivers excellent customer experiences as our business continues to grow. Their agents are fast, personable, and have helped us build our brand!”

Joe Edinson — “The customer service rep who I contacted regarding my order gave me clear and detailed information. I have never had this sort of superb customer service from any other companies before. Thank you! ”

Thursday, August 21, 2018

Tom Allen — “I spoke to a rep who was able to understand the situation I was in! She was kind and helpful and she was able to fix my problem quickly. Thanks for your help!!”

Friday, January 31, 2019

Amanda Higgins — “Let me say that you exceeded all our expectations. We have built and retained our customer base and grown so quickly by using Koal Customer Service agents!”

Tuesday, March 12, 2019